Dorcas.atannoye

I am a versatile and results-driven Client Support & Operations Specialist with over 4 years of experience at the intersection of customer service, administrative excellence, and data-driven support. My core passion lies in building strong customer relationships and ensuring seamless business operations.

My background begins with providing high-quality, empathetic customer service for a leading life insurance company, where I managed policyholder inquiries, claims, and billing via phone, email, and live chat. This foundation in direct client care is complemented by proven sales abilities, having conducted 50+ daily outbound calls to qualify leads and master objection-handling.

I further expanded my skill set into the digital and technical realms through data annotation for AI models, which honed my meticulous attention to detail and ability to collaborate effectively with technical teams in a remote setting. I am proficient in a suite of essential tools—including ZohoCRM, Salesforce, Microsoft Office, Asana, and Slack—to manage workflows, maintain data integrity, and provide comprehensive virtual administrative support.

I am a proactive problem-solver dedicated to improving processes, enhancing the customer experience, and providing reliable, organized support to help teams and businesses thrive.