Customer Care Officer (Phone financing company)

Job Description

Location : Town planning, Ilupeju Lagos
Job Type : Full time
Salary : #150,000 gross plus performance bonus
Slot: 2 slots (1 Igbo and 1 Hausa speaking for job preference)

Job Summary
HRLeverage Africa, the workforce management company is hiring for a customer care Officer on behalf of a client who is into phone financing. The ideal candidate will be responsible for making outbound calls, providing information, conducting surveys, and ensuring smooth communication with clients, customers, and stakeholders. This role requires strong communication, coordination, and data management skills to deliver exceptional customer service and support business objectives.

Key Responsibilities :
•Make outbound calls to provide information, gather feedback, and conduct surveys.
•Maintain accurate records and update communication databases.
•Coordinate with departments to resolve customer inquiries and ensure seamless processes.
•Enter and analyse communication data, generating reports as needed.
•Address customer issues professionally, ensuring high satisfaction.
•Adhere to company policies, compliance standards, and core values.
•⁠ ⁠Conduct KYC and onboarding of new customers into the buy now and pay later scheme.

Requirements :
•BSc/HND in Business Administration, Communications, or related field.
•Must have completed NYSC.
•Excellent verbal and written communication skills.
•Strong interpersonal and problem-solving abilities.
•Proficiency in Excel/Google Sheets, Smartsheet, and databases.
•Highly organized, presentable and detail-oriented
•Demonstrated values of customer focus, respect, integrity, ownership, and empowerment.

Why Join our client?
Our client offers a supportive environment where you’ll have the opportunity to learn, grow, and contribute to meaningful customer experiences while working with a collaborative team.

How to Apply:
Interested candidates should send their CV and cover letter to olamide.hrleverageafrica@gmail.com with Customer Care Officer – Igbo speaking or Hausa speaking as the subject line.