Customer Support Technician

Job Description

Job Title – Customer Support Technician
Location – Abuja, Nigeria 
Employment Type – Full-Time Contract
Reports To – Product Manager – Software & Client Services

Role Summary
Provide technical support and user assistance for an healthcare platform, ensuring effective use of its mobile (Android) and web applications by healthcare workers while troubleshooting issues and supporting system performance.

Key Responsibilities
• Provide second- and third-level technical support, troubleshoot application issues, and escalate complex problems when necessary.
• Assist users with account setup, configuration, and navigation of the platform’s mobile and web applications.
• Conduct user training and support sessions to improve system adoption and usage.
• Maintain records of user issues, solutions, and update support documentation such as manuals and FAQs.
• Monitor application performance, ensure data integrity, collect user feedback, and support system improvements.
• Provide on-site technical assistance and training when remote support is not sufficient.

Requirements
• Bachelors degree in Computer Science, Healthcare Informatics, or a related field.
• Experience in technical support, helpdesk, or customer support roles, preferably within healthcare or mobile application environments.
• Familiarity with Android devices, mobile application troubleshooting, and web-based management portals.
• Strong problem-solving, communication, and documentation skills with the ability to explain technical concepts to non-technical users.
• Knowledge of networking, EMR/healthcare systems, mobile device management, and data privacy/security practices.

How to Apply
Interested candidates should send CVs to: recruitment.ng@itmafrica.com