Customer Success & Retention Specialist

Sales & Business Development
Nigeria
May 6, 2026
Remote
Application ends: November 6, 2026
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Job Description

JOB TITLE – CUSTOMER SUCCESS & RETENTION SPECIALIST
Location – Remote

Responsibilities
Onboard new customers and guide proper product usage
Drive reorders and upsell bundle options
Collect testimonials and manage referral programs
Manage WhatsApp communities and engagement
Maintain daily logs and weekly performance reports

Requirements
1–3 years experience in telesales, retention, or proactive outreach
Strong knowledge of automation and retention tools
Proficient in WhatsApp for business communication
Ability to manage large customer follow-ups efficiently
Self-driven, results-oriented, and revenue-focused