Account Manager

Job Description

Job Title – Account Manager (Mandarin Speaking)
Location – Lekki, Lagos
Department – Commercial Group – Enterprise
Employment Type – Full-Time

Company Overview
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.

Job Summary
Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.

Key Responsibilities
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Ensure customers’ needs and demands are well communicated
Ensure services are rendered and delivered in a timely fashion
Forecasts and tracks key accounts metrics
Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals
Identify opportunities to grow business with existing customers
Develop clear and trackable accounts plan for assigned merchants
Monitor merchant fees and track margin to ensure profitability
Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
Prepare reports on account status
Ensure that customer complaints are investigated and promptly resolved across all channels
Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead
Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Requirement
Bachelor’s degree or equivalent experience strongly preferred
4+ years of relevant work experience in customer service and customer experience
Knowledge and understanding of Flutterwave’s product and service offerings
Proven expertise in fostering strong relationships with customers
Efficient multi-tasker and ability to work & deliver under pressure
Excellent client management, communication, negotiation and problem-solving skills
Experience creating and presenting reports to executive management
Proficiency in Microsoft Office Suite
Authorization to work in Nigeria without sponsorship
Professional fluency in mandarin is required