Customer Success and Engagement Specialist

Job Description

DUTIES
-Respond to customer inquiries across Intercom, email, WhatsApp, Instagram, X, Telegram, app store reviews, and phone calls.
-Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.
-Maintain accurate records of all interactions and resolutions in the CRM.
-Engage professionally with users on social media and app store reviews.
-Provide live chat and phone support with fast response times.
-Collect customer feedback and identify recurring issues or improvement opportunities.
-Collaborate with internal teams to improve user experience and support processes.

REQUIREMENTS
-Bachelor’s degree in Business, Communications, Marketing, or a related field.
-3 years’ Proven experience in customer service, preferably in a digital, fintech, or SaaS environment.
-Strong written and verbal communication skills.
-Comfortable handling multiple conversations across different platforms.
-Familiarity with Intercom, WhatsApp Business, CRM tools, and social media platforms.
-Calm, empathetic, detail-oriented, and proactive.
-Experience managing App Store or Google Play reviews is a plus.

Why Join Pandar?
-Be at the centre of trust for a crypto-to-fiat fintech product.
-Work on real customer problems where clarity and speed truly matter.
-Join a focused team building products people trust with their money.
-Hybrid work setup.

Send your CV to sophia@pandar.ng with Customer Success and Engagement Specialist as the subject.