EAP & Learning Manager

Job Description

JOB TITLE – EAP & LEARNING MANAGER*

Job Summary
Are you passionate about behavioural consulting, psychological services, workplace wellbeing, leadership and management learning solutions development?

Do you have the leadership capacity to manage programmes that transform individuals and organisations?

We are seeking a dynamic and experienced EAP & Learning Manager to lead the delivery of our Employee Assistance Programme (EAP) and Learning & Development initiatives.

*Role Overview*
The EAP & Learning Manager will be responsible for the end-to-end delivery of EAP services and the design and execution of impactful learning programmes for our clients.

*Key Responsibilities*
• Manage end-to-end delivery of the Employee Assistance Programme (EAP)
• Coordinate our learning, counseling/therapy, and coaching sessions/ programs, plus other psychosocial support services.
• Ensure confidentiality, ethical practice, and adherence to professional standards
• Serve as the primary liaison with client HR teams and EAP liaison officers
• Monitor our learning platform (LMS) and EAP utilisation, identify trends, and manage high-risk cases; prepare reports
• Design and deliver learning programmes on mental health, wellbeing, leadership, and behavioural skills
• Conduct learning needs assessments and tailor interventions to client requirements
• Coordinate counselors, therapists, coaches, facilitators, trainers, and external learning partners
• Evaluate learning impact and drive continuous improvement initiatives
• Ensure compliance with data protection and organisational policies
• Maintain quality assurance across EAP and learning interventions
• Manage referral pathways and escalation protocols
• Build and maintain strong relationships with individual/corporate clients and internal teams towards productive engagement, renewals, and service improvement efforts
• Perform any other related duties as assigned

*Qualifications & Requirements*
• Bachelor’s degree in Psychology, Counselling, Human Resources, or a related field
• Master’s degree in a relevant field is an added advantage
• Minimum of 5 years experience in EAP, psychological services, or Learning & Development
• Professional certification in counselling, psychotherapy, coaching, or LMS management is highly desirable
• Strong knowledge of workplace psychosocial support and employee wellbeing programmes
• Experience managing corporate clients and delivering training programmes
• Excellent communication, facilitation, and presentation skills
• Strong analytical skills with experience in data reporting and interpretation
• High level of professionalism, confidentiality, and ethical practice
• Ability to lead teams and manage multiple projects effectively

*Location – Lekki, Lagos
*Work Mode – Hybrid

How to Apply
Interested candidates should send their CV and cover letter to:
hr@winbox.ng

*Subject:* Application for EAP & Learning Manager Role