Head Of Customer Experience (Financial Services)*

Customer Service & Support
January 20, 2026
Hybrid
Application ends: February 27, 2026
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Job Description

Urgent Recruitment*
*hashtag#Hiring Head Of Customer Experience (Financial Services)*
*Location :* Lagos
*Work Mode* : Hybrid
*Salary & EVP :* Competitive

A Reputable Finance Company seeks a visionary and customer-obsessed Head of Customer Experience to architect and lead the end-to-end journey for our diverse clientele.

*Minimum Requirements*
-Bachelor’s degree in Business, Finance, or a related field; an advanced degree (e.g., MBA) is a plus.
-8-10+ years of experience in customer experience, service design, or relationship leadership within the financial services industry.
-Demonstrable track record of designing and implementing CX strategies that have directly improved customer retention rates, satisfaction scores (NPS/CSAT), and product utilization.
-Deep understanding of banking products, specifically Fixed Deposits and Corporate/Retail Lending (SME, Salary Loans, Project Finance, etc.).
-Strong analytical acumen with experience using customer analytics platforms and journey mapping tools.

Interested and qualified candidates to submit applications