Business Manager

Job Description

Job Title – Business Manager
Location – Surulere, Lagos
Work Schedule – Monday to Friday: 9:00 AM – 7:00 PM
Saturday – 10:00 AM – 5:00 PM

About the Role
We are seeking an experienced and highly organized Business Manager to oversee daily business operations and ensure smooth coordination across all departments.
The ideal candidate must be a strong leader with excellent operational, people management, reporting, and problem-solving skills.
This role requires someone who can drive efficiency, maintain discipline, improve workflow, and support business growth across customer service, procurement, production, quality control, and administration.

Key Responsibilities
Oversee the day-to-day operations and ensure smooth coordination across all departments.
Supervise Customer Service, Procurement, Production, Quality Control, and administrative staff to ensure efficiency, accountability, and productivity.
Monitor every customer order from intake to final delivery to ensure proper workflow, quality output, and timely completion.
Ensure the CRM and operational systems are properly updated, cleaned, and used effectively for visibility, tracking, and business control.
Identify operational bottlenecks early and implement practical solutions to improve productivity and service delivery.
Ensure all departments work in alignment so that production, quality, and delivery targets are consistently achieved.
Support management in driving sales, customer satisfaction, profitability, and overall business growth.
Prepare and present regular operational and performance reports to management with clear action points.
Enforce staff discipline, performance standards, teamwork, and a culture of continuous improvement across the business.
Carry out any other managerial or operational duties assigned by management from time to time.

Requirements
Bachelor’s Degree or HND in Business Administration or related fields.
Proven experience as a Business Manager or similar leadership role.
Experience managing teams across different department.
Strong understanding of business operations, workflow management, and performance reporting.
Good knowledge of CRM systems, operational tools, and basic data/reporting processes.
Excellent leadership, communication, and people management skills.
Strong problem-solving ability with a practical, hands-on approach to operations.
Ability to work under pressure, manage multiple priorities, and meet deadlines.
Ability to improve processes and create structure within a growing business.

Salary
N500,000 per month.

How to Apply
Interested and qualified candidates should send their CV to: recruiter.r@fmragency.com using the Job Title as the subject of the email.