Customer Service Representative

Job Description

Job Title – Customer Service Representative
Location – Yaba, Lagos

Job Title
The Customer Service Representative is responsible for answering incoming calls from various customers in a pleasant and professional manner. Understand different Paga products and services and effectively answer customers appropriately. The individual will be expected to fill out customer complaint forms and follow the complaint resolution process and assist all Paga customers. Also perform miscellaneous tasks as directed by the Customer Care Manager or Supervisor.

KNOWLEDGE AND SKILL REQUIREMENTS
1-2 years’ work experience in a call centre and customer service environment
Knowledge of customer service principles and practices
Ability to recognize and manage assertive and irate customers
Good product knowledge
Strong customer interface
Computer literate with ability to capture data accurately and timely
University degree or HND equivalent
Must have completed the mandatory NYSC