Onboarding/Implementation Agent

Job Description

Job Title – Onboarding / Implementation Agent
Location – Ajah, Lagos Island (Hybrid)

Responsibilities:
• Lead end-to-end customer onboarding from signup to full product adoption
• Configure Moniepoint POS systems to fit customer operations
• Deliver engaging training sessions to drive user confidence and usage
• Monitor adoption metrics and proactively support at-risk customers
• Document onboarding progress and ensure smooth handover to Account Managers
• Share customer feedback to improve product and onboarding experience

Requirements:
• 2–4 years experience in onboarding, customer success, or implementation
• Experience in SaaS or POS sectors is highly preferred
• Strong communication, training, and problem-solving skills
• Customer-first mindset with high attention to detail
• Tech-savvy and able to manage multiple projects simultaneously

Apply: Send CV to oakinlami@icsoutsourcing.com
Subject: Onboarding / Implementation Agent