Senior Relationship Manager

Job Description

Job Title – Senior Relationship Manager
Job Location: Abuja, NGA
Work Type: Office Working
Employment Type: Permanent

Job Description:
Job Summary
The SME Business at Standard Chartered serves Businesses with annual turnovers of up to USD 100million (NGN 150 billion).

• Drive growth in Trade Finance and deposit mobilization by acquiring, managing, and deepening relationships with Small and Medium Enterprises (SMEs) with annual STOs of up to N150billion, ensuring effective retention of customers.
• Promote trade products such as Letters of Credit (LCs), Bills for Collection, Bank Guarantees, Import/Export finance, and structured trade solutions.
• Grow the bank’s trade finance and deposit book through structured marketing and relationship strategies.
• Work closely with the Trade Operations and Treasury teams to deliver seamless end-to-end service
• Ensure efficient processing and timely execution of trade transactions.
• Focus on building sustainable banking relationships, increasing low-cost deposits, and cross-selling appropriate financial solutions to SME clients.
• Source, onboard, manage and Increase penetration of NTB Trade SME portfolio accounts.
• Identify and Sell SME products to SME clients through consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit.
• Improve customer experience and service delivery to SME clients
• Focus more on cash rich clients/sectors, Trade, NGO, schools, general commerce and high revenue clients
• Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Key Responsibilities
• Strategically identify and acquire Trade and SME clients with deposit potential, with a focus on current accounts/low-cost deposits.
• Onboard and grow a portfolio of SME Trade clients, ensuring consistent deposit inflows and enhanced account utilization.
• Prospect and onboard Trade SME businesses across various sectors. Understand their business cycles to offer tailored deposit and payment solutions that align with their needs.
• Engage NTB clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of SME banking liability products
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM.
• Ensure all accounts in portfolio are qualified for RM management.
• Drive deepening activities with high value/potential clients using full range of SME products and collaboration with specialist
• Analysis of needs and provision of SME products and services
• Understand client businesses to ensure needs are met via SME products and Services by leveraging analytics backed next best conversations
• Develop a feedback system which will adequately keep the Head SME Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall SME strategic/franchise planning
• Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)
• Share contact plans every Monday morning or first working day of the week with your LM (as specified in operating rhythm)
• Call memos to be collated and submitted every Friday morning or last working day of the week with your LM (as specified in operating rhythm). Call memos to be documented on all calls.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.