Customer Support Officer

Job Description

Job Title – Customer Support Officer
Location – Benue State 
Industry – Digital Banking

ABOUT THE ORGANISATION
We are a digital bank dedicated to making banking simple, fast, and human. Every customer interaction matters to us, and we are building a support team that genuinely cares about the people we serve. If you are passionate about helping customers and thrive in a fast-paced environment, we want to hear from you.

THE ROLE
The Customer Support Officer will serve as a key point of contact for our customers, delivering prompt, helpful, and professional assistance across in-branch, phone, and digital channels. You will resolve customer issues, support digital product adoption, and contribute to an exceptional customer experience.

KEY RESPONSIBILITIES
•  Attend to customer enquiries, complaints, and requests via in-branch visits, calls, and digital channels
•  Resolve customer issues efficiently while maintaining a professional and empathetic approach
•  Assist customers with account opening, digital onboarding, and banking product usage
•  Promote the bank’s digital channels and guide customers through digital product adoption
•  Record and escalate unresolved complaints following established protocols
•  Maintain accurate records of all customer interactions in the bank’s CRM system
•  Meet individual and team customer satisfaction targets
•  Stay updated on the bank’s products, services, and policies to provide accurate information

REQUIREMENTS
•  Minimum of 2 years’ experience in customer service within a bank, fintech, or financial services organisation
•  Strong verbal and written communication skills in English
•  Confident, patient, and empathetic approach to customer interaction
•  Basic digital literacy and comfort with banking technology and mobile applications
•  Bachelor’s degree or HND in any relevant discipline
•  CIBN student membership or banking certification is an added advantage
•  Ability to work under pressure while maintaining a positive attitude
•  Residence in or willingness to relocate to Benue State is required

HOW TO APPLY
Send your CV and cover letter to:
stessymaly@yahoo.com  and copy hr@hcerconsulting.com
Only shortlisted candidates will be contacted. We are an equal opportunity employer.