IT Support

Job Description

Job Role – IT Support
Location – Maitama, Abuja
Salary – Negotiable based on experience

Role Overview:
The IT Support will be responsible for the day-to-day technical stability of IT systems.

Key Responsibilities:
• Oversee the deployment and maintenance of server infrastructure (Cloud – AWS/Azure and On-premise).
• Enforce all necessary standards across all IT systems.
• Manage endpoint security (Antivirus, Firewall, MFA) for all staff across all departments.
• Conduct regular system audits and vulnerability assessments.
• Oversee the procurement and inventory of hardware (Laptops, Servers, Printers)
• Mentor and scale the IT support team as the company grows.
• Diagnose and resolve technical issues related to hardware (desktops, laptops, printers, peripherals), software, networks, and operating systems (Windows, macOS, etc.).
• Install, configure, and upgrade computer hardware, software, and operating systems.

Qualifications & Experience:
• BSc in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in IT support, help desk, or a similar role (entry-level candidates with relevant certifications are welcome).
• Deep knowledge of Core Banking Systems (CBS) and Payment Gateways.
• Proficiency in Linux/Windows Server administration.
• Experience with Cloud Infrastructure (AWS/Azure/GCP).
• Understanding of networking protocols (TCP/IP, VPNs, VLANs).
• Familiarity with networking basics (TCP/IP, VPN, Wi-Fi) and Active Directory.
• Relevant certifications preferred: CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.
• Knowledge of cybersecurity basics and ticketing systems (e.g., ServiceNow, Zendesk).

How to apply
Interested candidates should send their CVs to: recruitment.ng@itmafrica.com