Operations Manager
Job Description
Job Position – Operations Manager
Job Location – Garki, Abuja (FCT)
Employment Type – Full-time
Key Responsibilities
Operational Leadership:
Manage day-to-day business operations, ensuring efficiency and alignment with organizational goals.
Develop, implement, and monitor operational strategies, processes, and procedures to optimize performance across teams.
Lead cross-functional initiatives to enhance workflow, productivity, and customer satisfaction.
Project & Program Management:
Oversee the planning, execution, and delivery of technology-driven projects, including OneV erify deployments.
Coordinate with product, engineering, and support teams to ensure milestones are met and quality standards are maintained.
People & Team Management:
Supervise and mentor operations staff, fostering a culture of accountability, efficiency, and continuous improvement.
Set performance goals, monitor KPIs, and conduct regular evaluations.
Promote knowledge sharing and ensure effective collaboration across remote and hybrid teams.
Process Optimization & Compliance:
Ensure compliance with regulatory frameworks, data privacy laws, and internal policies.
Develop standard operating procedures (SOPs) and operational manuals for ongoing reference.
Vendor & Stakeholder Management:
Manage relationships with external vendors, service providers, and government partners.
Negotiate contracts, monitor service-level agreements, and ensure cost-effective operations.
Serve as a liaison between senior management and operational teams, providing reports and insights to guide decision-making.
Reporting & Analytics:
Maintain dashboards, performance metrics, and operational reports for executive leadership.
Conduct data-driven analysis to inform strategic planning and operational improvements.
Required Qualifications
Bachelor’s Degree in Business Administration, Operations Management, Engineering, or a related field (Master’s preferred).
Minimum of 7 years of experience in operations management within technology, SaaS, or fintech companies.
Strong understanding of digital identity platforms, RegTech, and technology- driven operational workflows.
Method of Application
Interested and qualified candidates should send their CV / Cover Letter to: careers@najirealties.ng using the Job Position as the subject of the mail.